We want you to be satisfied with your purchase. If you are not happy with your subscription or credit purchase, you may request a refund subject to the following conditions:
- Time limit: Refund requests must be submitted within 7 days of the original purchase date.
- Credit usage: If you have consumed more than 10% of the credits included in your purchase or subscription cycle, you are not eligible for a refund.
- Subscription renewals: Refund requests for automatic subscription renewals must be submitted within 3 days of the renewal charge.
- Lifetime plans: Lifetime plan purchases are eligible for a refund only within 7 days of purchase and only if fewer than 10% of the included credits have been used.
Refunds are not available for:
- Purchases made more than 7 days ago.
- Accounts that have been suspended or terminated for violating our Terms of Service.
- Partial usage of a subscription period (e.g., canceling mid-month does not entitle you to a prorated refund, but you retain access until the end of the billing period).
To request a refund, please contact our support team at [email protected] with the following information:
- Your account email address.
- The order or transaction ID (available in your billing settings or payment confirmation email).
- The date of purchase.
- The reason for your refund request.
Please submit your request within the eligible time window described above.
Once we receive your refund request, we will review it and notify you of the outcome via email.
- Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.
- A processing fee of up to 6% may be deducted from the refund amount to cover transaction costs charged by our payment processor.
- Upon refund approval, any credits or subscription benefits associated with the refunded purchase will be revoked immediately.
We encourage you to contact us before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues promptly and fairly. Initiating a chargeback without first contacting us may result in the suspension of your account.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.
If you have any questions about this Refund Policy, please contact us at [email protected].
